You can place an order directly through our website. Simply browse our products, add your preferred model to the cart, proceed to checkout, and complete the payment. Once confirmed, you’ll receive an order confirmation email with further details.

Once your order is shipped, you will receive a tracking link via email or SMS. If you need further assistance, you can contact us on WhatsApp at +977-9848833537.

We offer an exchange policy within 24 hours of the purchase date. The item must be in fine condition, and the exchange must be for an item of the same or higher price. We do not offer refunds, and exchanges due to a change of mind are not applicable.

Yes, we offer international shipping. For shipping rates and charges, please contact us on WhatsApp at +977-9848833537.

We accept payments via Bank Transfer, Fonepay, Esewa, Debit Card, Credit Card, MasterCard, and Visa Card.

Yes, we offer a 1-year sound warranty on our guitars, starting from the purchase date, along with 3 complimentary servicing sessions within the first year.

If your guitar requires repair, kindly visit one of our authorized outlets. We have locations in the following areas:
Ason, Jawalakhel, Baneshwor, Chabahil, Nayabazar, Butwal, Pokhara, Dharan, Chitwan, Bhaktapur, Birtamode, Kapan, Pepsicola, Maharajgunj, Imadol and Kirtipur

Currently, we do not offer customization services such as arts or sketches on guitars. However, we do provide repair services for any issues that fall under maintenance and repair.

Yes, we offer tutorials and learning resources through videos on our YouTube channel, Guitar Shop. To watch, click [https://youtube.com/@guitarshopnp]. Additionally, we have a Blog section on our website to further enhance your knowledge.